Subject: English Language Test - Daniyal Husain
From: Daniyal Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 03:36:04 -0400

| | Foreign Language Screening Test

Name | Daniyal Husain    /  (226003) 7355076113    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello sir/ma'am we have received your message for checking the status of your order, we are very sorry for any delays that you faced. Can you please tell me your order number so I can check into it, Sir/ma'am we have seen into your problem we shipped your order to the courier delivery service on the same day, the courier delivery guy tryed to reach out to your provided address but was unable to find your address please provide with right address so your order can reach to you , thank you for shopping from babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello sir we at homebox received an email from your side for returne or replace of your order, Sir we are very sorry for the Issue that you faced, Can you please give the order number, sir I have checked your order from our database you ordered a TV Cabinet what seems to be a problem, sir these scratches can be the result of installation and I completely understand your frustration sir, Sir you can file a return or replace request from our website once the request is filed the process will take place within 3-4 working days. Thank you for shopping from homebox

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