Subject: Tech Support Candidate - Raushan Kumar
From: Raushan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 01:48:21 -0400

| | Tech Support Test

Name | Raushan Kumar
E-mail | [email-masked]
Phone Number | (91) 9958553589
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sar Venture | Project Engineer | | 32000
Previous Employer 1 | Power Control | Service Engineer | December | 26000
Previous Employer 2 | Deligent Networks | Service Engineer | December` | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Connection was interrupted,need to reset the device
Try clearing the firefox and cookies
Clear recent search history
Go to network setting and select no proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swip down from top of the screen
Touch and hold bluetooth.
Tap new pair devices or tap more refresh
Tap the name of bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | Currently I am working at a  very hot site (control centre)  where I troubleshoot the various devices like Switches,Routers,Gateway and hardware part like Window server ,Raid Configuration,NIC,Graphics cards and many more.Daily basis I will have to close the raised ticket in a certain time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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