Subject: English Language Test - Mehak Gupta
From: Mehak Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 01:42:22 -0400

| | Foreign Language Screening Test

Name | Mehak Gupta    /  (110046) 9319336304    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hlo there,
We are sorry for your order being delivered to the wrong adress. We will soon be working on it . And your order will be delivered soon .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hlo sir ,
We are very sorry to know that you found any inconvenience with our service and product. Our team will soon reach you. If any default will be detected in our product then we will surely take action as soon as possible.

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