Subject: English Language Test - Akansha Mishra
From: Akansha Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 00:39:53 -0400

| | Foreign Language Screening Test

Name | Akansha Mishra    /  (201010) 9212482397    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer ( customer's name ) ,

Thank you for choosing us to shop with your convenience.

I'm sorry to learn that your package has not arrived. I have tracked you package and it's already been shipped from us at the same day you ordered to the courier company.

There was some issues with your address which you mentioned while ordering.
Please check the address again and contact us at -( 1234- 567-8910) for further procedure to get your order.
We will surely try to help you with our best service.

Thank you
Xxx name
(Customer Support Executive)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear ( Customer's name ) ,

Thank you for your email. We take customer  satisfaction seriously and are glad to hear from you.

First of all I would like to apologize for your experience and appreciate you making us aware of it.

I'll relay this message to the appropriate department and customer service representative.
Someone from our company will visit your place to check and get the item which has been placed to you.

On the basis of the exchange /return policy of our company, you'll get your new order in 10-15 working days .
If you want to get your money back then call us at - ( 1234-567-8910)
We will surely help you with our best service.

Please let us know if you have any additional
questions, concern and comments.

Warm regards,
xxx name
( Customer Service Executive)

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