Subject: English Language Test - Kamlesh Mehra
From: Kamlesh Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 21:40:59 -0400

| | Foreign Language Screening Test

Name | Kamlesh Mehra    /  (91) 8868861447    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are apologize for the situation.
We are trying our best to reach you as soon as possible.
As I have checked your order status and it's already shipped to the courier company.As our delivery courier tried to reach the delivery address but the address was not valid till.
So we are please to update your delivery address.
This will be a helpful thing and we will deliver your product very soon.
Hope you are satisfied and give colour to my words.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We apologise for the situation you faced.
As per your product I'd our team has installed TV cabinet last morning.
We are sorry for the scratched product but sometimes during delivering the product it might happens.
As per your request I have initiated a replacement on this product and our team will interact with you within 24 hours.
Hope you will be satisfied and give colour to my words.

Have a good day ..

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