Subject: English Language Test - Piyali Dhani
From: Piyali Dhani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 14:42:03 -0400

Foreign Language
Screening Test

Name

Piyali
Dhani    /  (+91) 7001347968    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Responding to your query on your hand bag that you ordered on our site, we want
you to know that we have shipped your order successfully.. but due to the wrong
address provided by you the courier service could not deliver the product to
you..

So, We are requesting you to send us your  correct address by email that is
provided by us so that we can move forward with the next steps in order to
deliver your ordered product to you..

Thank you,

Customer Care Service.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Dear customer,

We are very sorry to know the problem regarding your purchased product.

According to the terms and conditions of our site, if you want to replace the
product due to any faults or you want your refund, you need to go through our
site and apply for replacement or refund. Once you're done with that our team
members will reach your house as soon as possible to check the status of your
product and help you as much as we can.

Thank you for shopping with us.

Yours faithfully,

Customer Care Service.

Homebox team.