Subject: English Language Test - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 13:47:43 -0400

| | Foreign Language Screening Test

Name | Amit Kumar    /  (91) 9821180348    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer.

Thank you for writing us.

With references of your below email, we would like to inform you that our team has tried to deliver the product but given address as per courier was wrong.

We would request you to kindly provide us correct address to deliver asap.

Regards
Amit

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Thanks you for your query,

With references of your below email. We would like to inform you that we coordinate with our team and he has confirmed as you said.

We are processing your request for replacement with new Tv cabinet. However, it will take sometime. We would request you to kindle allow us some time our team will contact you soon for the same.

Regards,

Homebox Team

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