Subject: Tech Support Candidate - Om Shankar Kumar
From: Om Shankar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 13:30:27 -0400

Tech Support
Test

Name

Om Shankar
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8252537666

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Ranchi Jharkhand

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Msdigi Tech Solutions Pvt Ltd

IT Head

25k

Previous
Employer 1

CSM Technologies Pvt Ltd

Technical assistant

20k

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all check internet connection

Check browser

Check internet setting

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Click on
the bluetooth device whether it is on or not

Turn on the bluetooth of mobile phone

Search the bluetooth device

Enter password and click connect.

What according to
you makes you a good candidate for customer service or technical support
job?

Self motivated and very easy to guide to the
customer.

On a scale of 1 - 5 please rate your fluency in
spoken English

4