Subject: English Language Test - Riya Bharadwaj
From: Riya Bharadwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 12:05:15 -0400

| | Foreign Language Screening Test

Name | Riya Bharadwaj    /  (88768) 94663    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi mam
Our courier service tried our best to deliver your order in time in the given address but as per the mentioned address it seems wrong. So kindly give us the details of the current address so that it can be delivered it to you by the earliest possible.
We are really sorry for the inconvenience caused. Please call us for any enquiries and for the address details.

Thanks,
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Regards
Sorry ma'am for the inconvenience caused. The company will take the responsibility and will send our team as soon as possible and will fix the cabinet
Thanks

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