Subject: English Language Test - Prakhar Kataria
From: Prakhar Kataria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 11:59:56 -0400

| | Foreign Language Screening Test

Name | Prakhar Kataria    /  (201301) 8548869629    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Anna,

I am Prakhar, customer care executive from your Homebox team. Your order has been successfully reached to the Bluekart courier service office on 16th Aug. It has not been delivered yet because the address provided was incorrect .

Kindly update the delivery address or collect your order directly from Bluekart office, Noida Sector 20 branch . Sorry for the inconvenience caused .

Thank you. I hope this was helpful to you .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I apologize on the behalf of your Homebox team that the TV Cabinet installed at your places has scratched on it .

Kindly mail us the picture of Cabinet and your payment receipt. Our team will reach you within 3 days and replace the Cabinet. We will get you updated regarding the same .

Sorry for the inconvenience. For further queries feel free to mail us. We will revert you back within 4 hours .

Prakhar
Customer care executive.

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