Subject: English Language Test - AASHIRVAD Srivastav
From: AASHIRVAD Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 11:27:36 -0400

Foreign Language
Screening Test

Name

AASHIRVAD
Srivastav    /  (91) 8052782009    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Me suggest him/her to update your correct address because our
delivery boy can't find your address that one mention in our portal.

Customer relations is present in all aspects of a business, but it's most
prevalent in the customer service department. Customer service teams, customer
support, customer success, and product development all play important roles in
building a healthy customer relationship. Customer relations also extend to
marketing and sales teams as well since these departments have a significant
influence over the company's interactions with the customer.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Firstly you should check the order before
receiving that was your mistake but there is another option also.

You've MORE rights buying online (or by telephone/catalogue) due to the Consumer
Contracts Regulations. These give a legal right of 14 days to cancel the order
after receiving it, and a further 14 days to send most goods back for a full
refund (including outward delivery costs), even if there's no
fault.