Subject: Tech Support Candidate - Shivam Sharma
From: Shivam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 11:23:50 -0400

| | Tech Support Test

Name | Shivam Sharma
E-mail | [email-masked]
Phone Number | (91) 8689045080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Installation configuration customer support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wilro | Administrator | Current | 17000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet is working
Cross check my url
Try another browser
Check proxy settings if applicable
Delete history and set default settings for browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth device and turn on my phone's bluetooth
Then try to connect bluetooth
If not connected try to change name and password from bluetooth device and connect.

What according to you makes you a good candidate for customer service or technical support job?

I have customer satisfactory habits listen to customer his queries and try to get what the actual problem he is getting and from how much time he is getting this problem. Whta is the actual route cause of the problem.
I know customer frustration if his issues  not resolved within time limits. So I take care of possible less time to respond and resolve his issues. I will satisfy him with proper resolution.
And I don't have solution in my hand then I will connect with the team who has the access to resolve it

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |