Subject: English Language Test - Akashjyoti Gogoi
From: Akashjyoti Gogoi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 10:37:26 -0400

| | Foreign Language Screening Test

Name | Akashjyoti Gogoi    /  (+91) 7896369488    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thank you for contacting Ekart. I apologize for the inconvenience caused, and I will try to help you in the best possible way.

As I understand you ordered a handbag on 16th August, 2021 of Rs. 1540, to be delivered to the below mentioned address:

H. No. 140, ABC Street, Opp. Landmarks, Square town, Pin 781029

As per our records, against Order No. 133556, we have sent out the package to our courier company on 17th August 2021. Moreover, according to the courier company, the above mentioned address is invalid, and they would need a valid address to complete the delivery.

Therefore, kindly verify the above-mentioned address, and help us with the valid address so that we can deliver the product to your doorstep.

Regards,
Akashjyoti
Ekart

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Thank you for contacting Homebox. I understand that you received a TV Cabinet with too many scratches on it, and I apologize for the inconvenience caused.

I have verified that the TV Cabinet, which you ordered, was delivered and installed by our team on 17th August 2021. However, as the delivered product was not according to the ordered product, therefore, we would be happy to replace the same with a new one.

I have already requested, on your behalf, a "return and replace request" to our concerned department. The new product will be replaced by our courier company on 20th August, 2021.

Please let us know if you have any further queries. Thank you!

Regards,
Akashjyoti
Homebox Team

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