Subject: Fwd: Tech Support Candidate - Shahim Khan
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Tue, 17 Aug 2021 07:19:27 -0700 (MST)

Hi Pritish, 

PFA the candidate for Tech Support EPOS for further round. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 17, 2021, at 6:25 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shahim Khan 
E-mail 	[email-masked] 
Phone Number 	(91) 8700733160 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Lucknow 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Teleperformance 	CSA 	01/12/2021 	22000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. What is the error when trying to open the website. 
2. Issue on one website or all the websites. 
3. Issue on same browser or all the browser. 
4. If the issue is with all the browser, check with connectivity. 
5. If the issue is with all the website on the same browser, clear the cache, cookies of the browser, close the browser and start again. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn ON the speaker, open the bluethooth of the speaker. 
2. Then open the bluethooth of the phone. 
3. You will the list of bluethooth devices which is around your phone device. 
4. Select the name of the device which is related to speaker. 
5. Click on that option, and you will be able to connect the speaker with the phone. 
What according to you makes you a good candidate for customer service or technical support job? 	Listening to customer and acknowledging it and giving the resolution. 
Basic knowledge of Windows and Mac OS 
On a scale of 1 - 5 please rate your fluency in spoken English 	4