Subject: English Language Test - Jyoti Rajpoot
From: Jyoti Rajpoot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 10:04:24 -0400

| | Foreign Language Screening Test

Name | Jyoti Rajpoot    /  (011) 9711492789    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for your email. Your order number is 1234567 as per our detail. We have delivered your handbag on the same date when you place your order but the address you mentioned in your detail was wrong due to this we are unable to proceed with your order on time. Kindly mention the correct location so that we can deliver your order as soon as possible.

Regards
Baby shop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I apologise for the inconvenience you faced. Our team replaced it within two days and installed the new one.

Regards

Baby shop.com

| |