Subject: English Language Test - PRANAV RAJ
From: PRANAV RAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 09:31:04 -0400

| | Foreign Language Screening Test

Name | PRANAV RAJ    /  (+91) 79926151146    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am Pranav Raj, the customer support associate.

Thank you for writing to us.

We are sorry for your inconvenience. Our delivery executive was unable to deliver as the address provided was incorrect. Please mail us the correct address with order id and i will initiate the delivery again.

We thank you for helping us improve our service and your trust in us.

Please feel free to write us for any further assistance.

Thank you
Pranav Raj
Customer support associate

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul

I am Pranav Raj, the customer support associate.

Thank you for writing to us.

We are sorry for your inconvenience. We are registering your complaint please attach the pictures of the damage to the unit.

We thank you for helping us improve our service and trust in us.

Please feel free to write us for any further assistance.

Thank you
Pranav Raj
Customer Support Associate

| |