Subject: English Language Test - Gulvinder Kaur
From: Gulvinder Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 09:05:33 -0400

| | Foreign Language Screening Test

Name | Gulvinder Kaur    /  (91) 9149247673    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hlo mam
Thankyou for your query. Mam i just want to inform you that as per our tracking system your item is dispatched.kindly contact to your delivery query center for further information. Thankyou mam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hlo Mam/Sir
We are so sorry for your order damange.As per our company guidlines we will exchange your order and we will try to pack your order in a good way.We are sorry for your inconvinece.Kindly request a exchange from your side so that we can proceed for further details.

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