Subject: English Language Test - Ananthan P
From: Ananthan P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 08:56:38 -0400

| | Foreign Language Screening Test

Name | Ananthan P    /  (91) 8129391388    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir,

We got your order and order was placed by company. and we give your orderd product to courier company but they couldn't contact. your address because you given address was wrong kindly update address for your orders.

Thanking you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir,

First off all we apologise for the bad experience incurred from our side we will definitely make arrangements for the replacement of the products. We will ensure does not make any mistake again.

Thanking You

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