Subject: Tech Support Candidate - Shahim Khan
From: Shahim Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 08:55:03 -0400

Tech Support
Test

Name

Shahim
Khan

E-mail

[email-masked]

Phone Number

(91) 8700733160

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Teleperformance

CSA

01/12/2021

22000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. What is the error when trying to open the
website.

2. Issue on one website or all the websites.

3. Issue on same browser or all the browser.

4. If the issue is with all the browser, check with connectivity.

5. If the issue is with all the website on the same browser, clear the cache,
cookies of the browser, close the browser and start again.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON the speaker, open the bluethooth of the speaker.

2. Then open the bluethooth of the phone.

3. You will the list of bluethooth devices which is around your phone
device.

4. Select the name of the device which is related to speaker.

5. Click on that option, and you will be able to connect the speaker with the
phone.

What according to you makes you a good candidate
for customer service or technical support job?

Listening
to customer and acknowledging it and  giving the resolution.

Basic knowledge of Windows and Mac OS

On a scale of 1 - 5
please rate your fluency in spoken English

4