Subject: Tech Support Candidate - Sheganash Fathima Mohammed Kabeer
From: Sheganash Fathima Mohammed Kabeer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 08:22:12 -0400

| | Tech Support Test

Name | Sheganash Fathima Mohammed Kabeer
E-mail | [email-masked]
Phone Number | (91) 7358625856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS CORP | TECHNICAL SUPPORY | TILLWORKING | 48000
Previous Employer 1 | SUTHERLAND GLOBAL SOLUTIONS | TECH SUPPORT | AUGUST 2019 | 35000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the whether the URL is correct or not. If correct means I will go with the browser settings and enable cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

TURN ON BLUETOOTH IN settings.
Search for Bluetooth speaker.
Select and Connect to the Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job?

Patiently listen to the Customer queries.
Take full responsibility to solve the customer issue.
Provide the right solution for the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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