Subject: Tech Support Candidate - Prince Mishra
From: Prince Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 08:11:12 -0400

Tech Support
Test

Name

Prince
Mishra

E-mail

[email-masked]

Phone Number

(+91) 9910396822

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida 56

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Telus international

Technical
support representative

09/06/2021

21800

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check if the website is working for everyone

Check the internet connection

Clear the cache of browser

Restart windows OS

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Turn on
the bluetooth of mobile phone.

2.Trun on speakers and put on bluetooth mode.

3. Search for bluetooth devices near you in phone bluetooth application.

4. Connect the speaker and allow them to pair.

What according to
you makes you a good candidate for customer service or technical support
job?

Good writing and speaking skill .

Time management.

Empathetic in nature.

Multitasking.

Decision making.

On a scale of 1 - 5 please rate your
fluency in spoken English

5