Subject: English Language Test - Jagpal Singh
From: Jagpal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 08:10:52 -0400

| | Foreign Language Screening Test

Name | Jagpal Singh    /  (+91) 9717420548    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us,

Sorry to hear that you had to face this issue.

I would like to inform you that your order was shipped by us on the same day as the order was placed.

After confirming with the courier company, it was found that the address you provided us didn't matched. You can reply to this email with your current  address and we will further process the delivery.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Sorry for the inconvenience caused.
As per the company's policy, the TV cabinet you purchased will be replaced. Before we can further process your claim we would like some photographs of the damaged areas and the receipt of your purchase. You can directly reply to this mail with the details and photographs.

Regards
Team Homebox

| |