Subject: Tech Support Candidate - Chhatrapati Pandey
From: Chhatrapati Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 08:01:32 -0400

| | Tech Support Test

Name | Chhatrapati Pandey
E-mail | [email-masked]
Phone Number | (+91) 9870904541
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Haridwar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WEBEX IT AOLUTIONS | Tech & Sales Associate | Na | 21
Previous Employer 1 | WIPRO BPO | Technical & Sales Associate | 15 Feb 2015 | 15000
Previous Employer 2 | HCL TECHNOLOGIES | Sr. Analyst | 14 Oct 2015 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try to open any other website like google or any website you want apart from ndtv.com

2. If you are unable to visit multiple website this means the problem is with the Internet and not with the website.

3.Check if the Website is Down for Everybody or not.

4. If internet is still not working, we can also try to clean cache & junk from internet browser which you use .

5. Also try restarting the computer.

6. Last option is to get support from a professional.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on your mobile phone and also the bluetooth device.

If bluetooth device and mobile are already paired, then it will connect with the device within seconds.

If not paired, you will get a notification on your mobile regarding pairing of the two devices.

Also always make sure that your device is always visible so that pairing can be done.

What according to you makes you a good candidate for customer service or technical support job?

Communication , Adaptability, and Quick
Learning  are some Key skills.

Let the customer explain the issue .

Patiently listen the customer for 2.minutes and
then probe him about the issue

Assure the customer that you are willing to help and will the fix the problem right away if possible.

One should sound polite and legit as well for great service delivery.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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