Subject: English Language Test - Sanjay Dwivedi
From: Sanjay Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 07:59:03 -0400

| | Foreign Language Screening Test

Name | Sanjay Dwivedi    /  (+91) 8359905688    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. (Sirname)

Subject-regarding your last order

Hello,

sir I would like to inform you that your order is placed and it has been reached to our courier partner he tried to deliver your order but your address is not correct so that we are sorry to say that we are unable to deliver your order.

Kindly request you to please mention your correct address so that we can deliver your order very quickly.

Thanks for ordering

Regards
Company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul

I want to inform you that we are really sorry that you faced this type of problem I would tell you that you don't worry about that problem we have trying to resolve your problem as soon as possible keep calm.

We appreciate your patience

Regards
Sanjay dwivedi

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