Subject: English Language Test - Shivli Chauhan
From: Shivli Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 07:55:59 -0400

| | Foreign Language Screening Test

Name | Shivli Chauhan    /  (91) 8168263025    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,

We are sorry for the inconvenience and delay  caused.

As I can confirm the delay is caused because of the wrong address, I request you to go to this link and change the address so that the order could be delivered to you.

If there is anything else we can help you with you can connect us back by clicking to the help section.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi xyz,

Sorry for the inconvenience caused, if you want to return the product.

You can click on this link by clicking on this link you will be able to return the product, make sure you are eligible to return the product within 5 days of delivery.

I hope your issue is resolved, if there is anything else we can help you with you can connect us through the help section.

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