Subject: Tech Support Candidate - Hari Pokhrel
From: Hari Pokhrel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 07:51:37 -0400

| | Tech Support Test

Name | Hari Pokhrel
E-mail | [email-masked]
Phone Number | (+91) 6393395851
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus International | Technical support | 14/06/2021 | 34,000
Previous Employer 1 | Ienergizer | Technical support | 15/08/2019 | 27,000
Previous Employer 2 | NA | NA | NA | Na

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if the website is down for everybody.
Make sure if the internet connection works.
Clear the caches of my browser.
Restart my device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth of my phone and speaker.
Search for new devices on my phone.
Connect to the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Good communications and analytical skills. Knowledge about the process and product.
Empathetic in nature.
Patient and comfortable under pressure.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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