Subject: English Language Test - Anchal Chauhan
From: Anchal Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 07:12:41 -0400

| | Foreign Language Screening Test

Name | Anchal Chauhan    /  (+91) 9518236357    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
I am so sorry to hear that you didn't receive your package as promptly as you expected. The order was shipped by us the same day when the order was placed.
But the address as per the courier was wrong, so the package is not delivered to you yet. If you can provide me your correct address, I will immediately process your delivery to the provided address.
In case you want to check the status of your order you can click on the below link and keep a track of your order :
//www.babyshop/ordertracker/.com
I apologize again for the inconvenience.
Please feel free to contact me at 05000-90000 or reply to this email. I am always here to help you in any way I can.

Thanks & Regards,

Anchal
Customer Care Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thanks for informing me about this faulty product. I will do my best to assess the problem and determine exactly what went wrong with your TV cabinet. If you can provide me your Order Id then I will process your replacement.
I'd like to offer my sincerest apologies for any convenience this may have caused.
Please feel free to contact me at 05000- 09000 or reply to this email. I am always here to help you in any way I can.

Thanks & Regards,

Anchal
Customer Care Executive

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