Subject: Fwd: Tech Support Candidate - Yuvraj Patsariya
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Tue, 17 Aug 2021 01:14:08 -0700 (MST)

Hi Pritish, 

PFA the candidate for Tech Support EPOS for further round. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 16, 2021, at 2:34 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Yuvraj Patsariya 
E-mail 	[email-masked] 
Phone Number 	(201301) 7017263650 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Bluewud concepts 	Senior customer executive and sales coordinator 	29 Aug 2021 	20,000 
Previous Employer 1 	HCL 	Online proctor and senior customer executive (international) 	2 Jul 2020 	18,000 
Previous Employer 2 	Tech mahindra 	CSA 	2 Jan 2020 	16,000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Well you can follow the few instructions, 

Open a new tab and check to see if you can load another website like google.com or mozilla.org. 
If you can open another site, skip down to The problem only happens with certain websites.If you can't open another site then 
Launch another browser, like Internet Explorer, and try to open the site you were having problems with. 
If the site works in another browser, see The problem only happens in Firefox. 
If the site doesn't work in another browser, check out The problem happens in all web browsers. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First Turn on the Bluetooth option in your device and your speaker. 
Then press the speaker power button to start pairing, Once you hear the pairing sound or any related notification then check your phone for the nearest speaker availability and tap on the your speaker name. 
What according to you makes you a good candidate for customer service or technical support job? 	The customer service is totally based of customer satisfactory. There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4