Subject: Fwd: English Language Test - Raghav Bhargava
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 16 Aug 2021 22:39:39 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 14, 2021, at 1:01 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Raghav Bhargava / (91) 8949707911 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 
We received your communication regarding your issue and we checked things at our end. Based on investigation, we come to know. The product was addressed properly but was been wrongly delivered by our courier partner . We are contacting to them for further process. We request you to sit back relax and assure the rest upon us. We will let you know about the product by the time when it is reattempted. 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer, 
We have received your email. Definitely things would have troubled you a lot. But our company have some procedures we need to look in. Before all of that we request you to share photo of the cabinet also our agent will visit at our place to verify the condition. 
Before all that take place we request to please cooperate and be patient. We will definitely help you in getting legit value of your money.