Subject: English Language Test - Nootan Upadhyay
From: Nootan Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Aug 2021 13:36:41 -0400

| | Foreign Language Screening Test

Name | Nootan Upadhyay    /  (91) 9627487515    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ma'am/sir
The order was shipped by us and handed over to courier company same day when the order was placed, the courier boy tried to deliver the order to you but your address was Wrong as per the courier boy so your order has been returned to us, as I have checked that your order was cash on delivery so you don't need to worry, I request you to please place a new order with the correct delivery address so that we can deliver your product.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning ma'am/sir thanks for calling us,you don't need to worry ma'am/sir we have both options replacement and return what would you like?
Ok so you can return this product,  when this product will be picked up and reached to the seller, your refund will be initiated as you have already shared your bank details, your refund will be initiated to your bank within 24hours.
Thank you

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