Subject: Tech Support Candidate - Basant Kumar
From: Basant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Aug 2021 08:41:39 -0400

Tech Support
Test

Name

Basant
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8839438615

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ramgarh Jharkhand

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
Speakers & Audio
VoIP
Technical support

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro technologies

Project Engineer

9th September
2021

22,490

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

The steps to troubleshoot the incidence is
simple-

Step 1- check the type of error which is reflected after we try to connect to
the website.

Step 2- Error type check can give a lot of information about the problem like it
may be network issue, server response issue or DNS server issue or some kind of
unnoticed defect.

Step3 - After knowing about the error type we can proceed further.

Step4 - start with basic troubleshooting which involves various steps like

a) Refresh the web page

b) Check the network connection

c) Make sure cookies are enabled

d) clear all the caches and cookies

e)Make sure browser is up to date

f) Restart your web browser

g) Restart the Computer

h) Try a different web browser

I) change DNS server database.

There can be more steps performed if the error is an issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

The steps are -

1) power on the bluetooth speaker

2) when we power on the speaker it will automatically power on the
bluetooth.

3) click on bluetooth option in the smartphone.

4) check for the device name displayed under search option

5) click on the name of the bluetooth speaker it will ask for bluetooth pairing
enable it

6) congrats, Your are connected to the system.

What according to
you makes you a good candidate for customer service or technical support
job?

The main thing according to me is expert or proficient in
English and communication skills, logical skills, experience, and many more

On a scale of 1 - 5 please rate your fluency in
spoken English

5