Subject: English Language Test - Anam Hashmi
From: Anam Hashmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Aug 2021 04:04:02 -0400

| | Foreign Language Screening Test

Name | Anam Hashmi    /  (91) 8433017764    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I am so sorry to learn that your order has not arrived.I understand how frustating it must be.I've tracked your order via postal service, and its currently listed as(status).If you'dlike to keep track of your package's status, you can visit the link.Please feel free to contact me directly if your package has not arrived on time by resonding to this message.|
Once again , I sincerely apologize for the inconvenience.

Regards,
CCE.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
As we discussed,I've requested that a refund be issued to your account in response to (your complaint).You would see the amount credited to your original payment source within time.Again ,I am sorry that our product didn't meet your expectations.

Regards,
Customer care representative.

| |