Subject: Re: Tech Support Candidate - Neeraj negi
From: Pritish Nandi <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Sun, 15 Aug 2021 23:37:28 -0700 (MST)

Hi Harpreet, 

Just spoke to him. 

English - His English is avarege. Found gramatical mistakes. Issue with tenses. 

Tech - Average tech skills. Thouoght process is good enough. We can consider him for Gaming and not Enterprise. I think I would like somebody else to check his English once. 

Regards, 
Pritish 

From: "HR Livesalesman" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Darpan Arora" <[email-masked]> 
Sent: Saturday, August 14, 2021 3:46:29 PM 
Subject: Fwd: Tech Support Candidate - Neeraj negi 

Hi Pritish, 

PFA the candidate for Tech Support EPOS for further round. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 14, 2021, at 3:36 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Neeraj negi 
E-mail 	[email-masked] 
Phone Number 	(91) 9654034341 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Dakshinpuri 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wus it services 	Sr.Support Technician 	Dec -2020 	40 K 
Previous Employer 1 	Vms info Trading 	Support Technicain 	Feb- 2018 	36 k 
Previous Employer 2 	Sbe INfo tech 	Support Technician 	Dec-2016 	32 K 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Situation doesn't provide any error code, so we will go with the basic as we are getting error while opening the website definitely its problem of no internet. 

To troubleshoot the problem we will check the following Steps-: 
1.Restart your computer 
2.Ensure that your laptop's wireless adapter is enabled 
3. 
Restart your Internet modem and router 
4.Check the Wan cable is connected and have blinking light if not need to contact ISP 
5.Perform a soft and hard reset the router 
6.Try using Ethernet. 

There are some advance fixes we can perform if we have problem with a Specific laptop and other are working fine. Here are the Steps-: 

1. 
Clear your computer's DNS cache. using flusdns command 
2. Clear the browser cache 
3.Try using different browsers 
4. Repair your connection by diagnosing with window troubleshoot program 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps are :- 

*Turn on Bluetooth speaker 
* Turn on the pairing mode by pressing the paring button 
*Once you see the blinking of the paring mode is on 
*Turn the Bluetooth on in your Mobile device once you see the list of the available devices , select the one you want to connect and enjoy 
What according to you makes you a good candidate for customer service or technical support job? 	Due to mentioned skills 
-Experienced 
-Tech savvy 
-Problem solving 
-Remote support 
-Flexible 
-Team handling 
On a scale of 1 - 5 please rate your fluency in spoken English 	4