Subject: English Language Test - gaurav soni
From: gaurav soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Aug 2021 13:27:32 -0400

Foreign Language
Screening Test

Name

gaurav
soni    /  (462043) 9098254869    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

First I will check the courier status If the address is wrong
then it will return by courier Will tell the customer that you get the bag from
us Will confirm the address by calling the customer The day after that the
courier will do it again.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

First I will ask the client to send the photo

If there really is something wrong I will send my team to their address and get
it checked I will hand over the jacks to my manager I will hand over the jacks
to my manager.