Subject: Tech Support Candidate - Seema Gupta
From: Seema Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Aug 2021 07:27:31 -0400

| | Tech Support Test

Name | Seema Gupta
E-mail | [email-masked]
Phone Number | (+91) 7428613554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reinhart India pvt Ltd | Logistics Executive | 23-07-2021 | 29000
Previous Employer 1 | Jabra Connect India pvt ltd | Logistics Executive | 30-04-2021 | 25000
Previous Employer 2 | Times marketing pvt ltd | Accounts cum back office executive | 31-08-2019 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check all the basic things like internet is connected or not. Correct website I have mentioned or not.

then click on the error which error i am facing and act accordingly. if there is troubleshoot option was showing then click on troubleshoot then it also confirm what issue you are facing to open the website and resolve accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | activate the bluetooth in the mobile phone and in the speaker as well. And in the mobile phone there is an option of paring then we will refresh accordingly to pair and click on the same pair of the speaker with the mobile phone. after pairing it will automatically connected.
What according to you makes you a good candidate for customer service or technical support job? | A good customer service executive never loose temper, listen the customer's issue attentively and resolve the issue calmly and I have the same quality.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |