Subject: English Language Test - Divya Parkash
From: Divya Parkash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 16:49:26 -0400

| | Foreign Language Screening Test

Name | Divya Parkash     /  (110005) 9643018161    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Madam/sir

We would like to inform you that  we had been trying to connect to you and inform you that the order you had placed  for a handbag  from our online store could not be delivered due to the wrong address mistakenly provided by you.

please  recorrect  the address and send the link as soon as possibe so that we can confirm your order.

sorry for the inconveniece.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Madam/sir

As we have received your mail regarding your product . We would like to inform you that according to our guidelines there is no money return policy.

but We would like to help you as soon as possible by sending  an agent at  your given address so that agents inspection and get help you on that .

Thankyou

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