Subject: English Language Test - Vishal Gupta
From: Vishal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 15:35:24 -0400

Foreign Language
Screening Test

Name

Vishal
Gupta    /  (84395) 24732    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I&#039;m really sorry  for this mistake I know I made a
huge mistake.i will change your order as soon as possible but sir seriously it
will never happened again becoz I know you order this  currier becoz you need
this but seriously it&#039;s done by mistake I&#039;m assure you this is
first and last time mistake.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Sir I can understand your problems sometimes It&#039;s
happen because it&#039;s come from transportation and I think you well know
our condition of roads. Don&#039;t worry sir we will chnge your TV as soon
as possible and sir I&#039;m really sorry for this inconvenience and I
promise you I will be made this mistake again and don&#039;t woory sir your
TV will be chnge .