Subject: Tech Support Candidate - Ramakanta Samal
From: Ramakanta Samal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 14:32:59 -0400

Tech Support
Test

Name

Ramakanta
Samal

E-mail

[email-masked]

Phone Number

(91) 7008940120

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Bhubaneswar,
Odisha

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sysnet global Technologies Pvt Ltd

Technical coordinator

13-08-2021

12300

Previous Employer 1

Corporate decor
Industries

Engineer trainee

25-06-2019

10000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Refresh the page, make sure
java script is enabled, make sure cookies are enabled, Clear the cache and
cookies, make sure the browser is up-to-date, restart the browser or try a
different browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
bluetooth of both speaker and mobile phone. Then search the speaker from the
mobile bluetooth search and then pair with the speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

As i have the experience of handling the customer with my
technical knowledge. Also in my current job i am always the 1st choice associate
for the manager. I think my experience in this field, communication technics,
customer handling skills and technical knowledge makes me a good
candidate.

On a scale of 1 - 5 please rate your fluency in
spoken English

3