Subject: Tech Support Candidate - Vishakha Kapoor
From: Vishakha Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 10:06:40 -0400

| | Tech Support Test

Name | Vishakha Kapoor
E-mail | [email-masked]
Phone Number | (91) 7355571157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Screenshare issues,Password reset.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies Ltd | Product Support Engineer | Working | 27000 approx
Previous Employer 1 | Tata Consultancy Services | Process Associate | November 2020 | 18000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

You can try refresh the page once.
You need to make sure cookies are enabled on the browser.
You need to clear the cookies and cache of the browser.
Then try refresh the browser once.
You can also try to open the website on the other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

You need to go to the settings option .
Tap on the Bluetooth option and turn it on.
After that you will find the available devices and incase you do not find the speaker .You need to press the button of the speaker so that it comes up in the available devices and if it is visible you can easily connect a speaker to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills.
Good listener.
Polite.
Do not probe in between when the customer is telling the issue.
Always apologize for the issue customer is facing and try to help him out.
Attentiveness.
Use of positive language.
Take the responsibility to provide the best possible solution of the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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