Subject: Tech Support Candidate - Munmun Porwal
From: Munmun Porwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 09:57:11 -0400

| | Tech Support Test

Name | Munmun Porwal
E-mail | [email-masked]
Phone Number | (+91) 9971960331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sec 87, faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | VMAK RESEARCH PVT.LTD. | TECH. SALES EXECUTIVE | AUG-2018 | 35000
Previous Employer 2 | EXCELLENCE TECHNOLOGIES | TECHNICAL SUPPORT EXE. | JAN 2018 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1. RESTART MY DEVICE AS MANY BASIC PROBLEMS CAN BE SOLVE SIMPLY BY RESTARTING THE DEVICE AND I'LL MAKE SURE THE INTERNET CONNECTION WORKS,ALSO  I'LL CHECK THE WEBSITE IS DOWN FOR EVERYONE OR JUST FOR ME
Please list the steps to connect a Bluetooth speaker to your mobile phone. | SWIPE DOWN FROM THE TOP OF THE SCREEN AND TOUCH AND HOLD BLUE TOOTH THAN TAP PAIR NEW DEVICE IF DON;T FIND YOUR DEVICE CHECK IN AVAILBLE DEVICES AND TAP THE  NAME ON YOUR BLUETOOTH DEVICE .
What according to you makes you a good candidate for customer service or technical support job? | CSRs should display resolve differently than most people .The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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