Subject: English Language Test - Muskan Singhal
From: Muskan Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 08:52:40 -0400

| | Foreign Language Screening Test

Name | Muskan Singhal    /  (91) 8826101736    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii Xyz,

Please accept our profound apologies for delivering your handbag to the incorrect  delivery location mentioned by you. But the product that you ordered 14 days back with order no 12121212 are being sent to you right now and should arrive at the correct delivery location by **-**-****.

When we investigated the case we found it was due to incorrect address but we tried to remediate immediately by sending you another shipment without waiting for the returning of the original shipment.

Please let us know if you have not received the shipment by **-**-****

Muskan
Customer Support Team
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanks for letting us know about your defective Television Cabinet. I’m sorry we let you down.

We completely understand your disappointment. Please accept my apologies.

We’ve shipped a replacement to you. We’ve also enclosed a 1000 Rs discount coupon, if you ever decide to buy from us again.

Thanks for bringing this issue to our notice.

Muskan
Team Xyz

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