Subject: English Language Test - Garima Jaiswal
From: Garima Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 08:43:38 -0400

Foreign Language
Screening Test

Name

Garima
Jaiswal     /  (011) 8860420121
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi,

Thank's for contacting.

I understand that you are concerned about your order not been delivered.

We have checked the details for you and noticed that our courier service had
tried to deliver your product at your address as mentioned below.

However, it seem's like the address mentioned while placing the order is
incorrect/incomplete due to which we were unable to deliver your product.

I apologise for the inconvenience caused.

Feel free to reply for any further queries and I would be glad to help.

Regards,

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thank's for contacting us.

I understand that your are concerned about the scratches on the TV cabinet that
has been installed recently.

I apologise for the inconvenience caused.

I see that the product was purchased last week and it is still within the
replacement period.

I completely understand the situation and I am creating a request for you right
away so that an engineer from Homebox can visit your place and get the product
replaced for you.

I hope this helps.

Feel free to reply for any further queries and I would be glad to assist.

Regards,