Subject: English Language Test - Sudeep Banerjee
From: Sudeep Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 08:31:27 -0400

| | Foreign Language Screening Test

Name | Sudeep Banerjee    /  (+91) 8287270772    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Xyz,

Greetings for the day,

We're extremely sorry to hear that you haven't received your order.

Post receiving your email we followed up with our delivery team and found out that even though, that the order has been received by your local delivery hub they weren't able to deliver to your address.

Apon further enquiry we found out that the address provided by you is incorrect and hence, the delivery executive was not able to reach you.

We apologise for the inconvenience caused to you and request you to you reply back with your current/correct address so that we can deliver the product to you.

Eagerly waiting for your response.

Warm regards,

Sudeep Banerjee

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings for the day,

We're extremely sorry to hear that the product received by you was damaged and that you had to face such inconvenience.

We here at Homebox always want to provide the best quality products and a great user experience to all our customers.

We request you to send us some pictures of the  product so that we can take this up with our concern team and get your product replaced on priority.

You can directly write back to me as I'll be personally handling your case.

Eagerly waiting for your response.

Best regards,

Sudeep Banerjee

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