Subject: Tech Support Candidate - Puneet Rana
From: Puneet Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 07:45:12 -0400

| | Tech Support Test

Name | Puneet Rana
E-mail | [email-masked]
Phone Number | (110063) 9654859492
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Paschim vihar , new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Himalayan Majesty camp | X business partner and marketing Manager | March , 2021 | 50000
Previous Employer 1 | Fcm travel solution | Key account manager | September , 2017 | 45000
Previous Employer 2 | Hdfc bank | Deputy manager | September , 2015 | 32000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check my internet connection , if it is not working then ill take a hotspot from my phone and I'll open a website of ndtv .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Don't understand
What according to you makes you a good candidate for customer service or technical support job? | Experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |