Subject: Tech Support Candidate - Neeraj negi
From: Neeraj negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 06:06:23 -0400

| | Tech Support Test

Name | Neeraj negi
E-mail | [email-masked]
Phone Number | (91) 9654034341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dakshinpuri
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wus it services | Sr.Support Technician | Dec -2020 | 40 K
Previous Employer 1 | Vms info Trading | Support Technicain | Feb- 2018 | 36 k
Previous Employer 2 | Sbe INfo tech | Support Technician | Dec-2016 | 32 K

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Situation doesn't provide any error code, so we will go with the basic as we are getting error while opening the website definitely its problem of no internet.

To troubleshoot the problem we will check the following Steps-:
1.Restart your computer
2.Ensure that your laptop's wireless adapter is enabled
3.
Restart your Internet modem and router
4.Check the Wan cable is connected and have blinking light if not need to contact ISP
5.Perform a soft and hard reset the router
6.Try using Ethernet.

There are some advance fixes we can perform if we have problem with a Specific laptop and other are working fine. Here are the Steps-:

1.
Clear your computer's DNS cache. using flusdns command
2. Clear the browser cache
3.Try using different browsers
4. Repair your connection by diagnosing with window troubleshoot program

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are :-

*Turn on Bluetooth speaker
* Turn on the pairing mode by pressing the paring button
*Once you see the blinking of the paring mode is on
*Turn the Bluetooth on in your Mobile device once you see the list of the available devices , select the one you want to connect and enjoy

What according to you makes you a good candidate for customer service or technical support job?

Due to mentioned skills
-Experienced
-Tech savvy
-Problem solving
-Remote support
-Flexible
-Team handling

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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