Subject: Tech Support Candidate - Harshita Singh
From: Harshita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 05:28:53 -0400

| | Tech Support Test

Name | Harshita Singh
E-mail | [email-masked]
Phone Number | (91) 8528844063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Capgemini | Senior Analyst | 31st, March -2020 | 25k
Previous Employer 2 | CMS Computers Ltd. | Network Engineering | 24- November -2019 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I'll check the internet connection and check the site is reachable or not.
In addition, I'll unplug the LAN cable of the router/wifi and turn off the switch.
Furthermore, I'll plug the LAN cable again and turn on the switch and check the connection again of the website is reachable or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

These are the steps that are followed to connect a Bluetooth to a device :
1. Turn on Bluetooth of both devices (range - 10 meters/ 3 feet)
2. Check the available device and connect one of the devices to another one by clicking on connect. (Type Password, if it's required)
3. Connection established.

What according to you makes you a good candidate for customer service or technical support job?

I've good knowledge of technical support, as in my past ecoerience I worked in networking field which helped to enhance my practical skills in a live environment.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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