Subject: Tech Support Candidate - Navya Meka
From: Navya Meka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 05:05:17 -0400

| | Tech Support Test

Name | Navya Meka
E-mail | [email-masked]
Phone Number | (91) 9618576035
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shriramlife insurance pvt ltd | Senior executive | Working | 20k
Previous Employer 1 | Tjs solutions | Customer support executive | March 7th 2020 | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open a new tab and check if you can load anothe website like  mozilla.org . If you can open another site the problem only happens with certain websites . If you cannot open continue to launch another browser and then try to open (www.ndtv.com) you are having with if the site works in another site the problem happens in the browser if it dosent work in another browser then the problem happens in all web browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the speaker in pairing mode . Switch in the speaker and long press the bluetooth button on the device
And switch on Bluetooth on mobile phone.go to settings in your phone and select the settings option of Bluetooth and wait for the phone to connect

What according to you makes you a good candidate for customer service or technical support job? | Professional,patience and a people- first attitude is the qualities i prefer as a good candidate for customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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