Subject: Tech Support Candidate - Vartika Srivastava
From: Vartika Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 04:58:13 -0400

| | Tech Support Test

Name | Vartika Srivastava
E-mail | [email-masked]
Phone Number | (+91) 9650068139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shalimar garden Gaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Australian high commission | Immigration assistant | 18 December 2020 | 36k
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will first try to refresh the page, if still not working we will close the browser and reopen. If still the issue persist, we will restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we switch on the bluetooth device.
We click on the bluetooth icon on phone.
Switch the setting to discoverable by all,if not done.Your device will be visible among the available devices in your phone.Connect to the available device near your phone.

What according to you makes you a good candidate for customer service or technical support job? | For customer service . I follow 4 P model of customer service is polite, patience, personalization and professionalism.B y following this approach I can make a customer completely satisfied with the solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |