Subject: Tech Support Candidate - Munmun Porwal
From: Munmun Porwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 04:45:51 -0400

| | Tech Support Test

Name | Munmun Porwal
E-mail | [email-masked]
Phone Number | (121) 9971960331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vmak research and services | Technical sales associate | Aug 2018 | 35000
Previous Employer 1 | Intarvo technologies | Trainee engineer | Dec 2012 | 8000
Previous Employer 2 | Excellence technologies | Technical sales | Jan 2018 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my device
Check internet connection
Refresh the browsers
Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe up top of the screen
Click on Bluetooth icon
Check for pair devices ..
Want to connect new device Check for available device
Then click on connect

What according to you makes you a good candidate for customer service or technical support job? | My attitude, passion and ability to listen. To deal with customers you need to be assertive and a problem solver. Positive attitude , flexible , time management , flexible ,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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