Subject: English Language Test - Manvika Guleria
From: Manvika Guleria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 04:09:16 -0400

| | Foreign Language Screening Test

Name | Manvika Guleria    /  (892) 9751753    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear mam

I am sorry for the mix-up about your order (order number, product name). It was shipped on time (date) but then was sent to the wrong address. It has, however, been returned to our stores. This was due to the wrong address. We are doing our best that this should never happen again.

Thank you for the patience and understanding. For this mistake on our side, we are giving you a 20% discount on your next purchase. Use the code 4772 on your next purchase to have the discount. We have, however, sent the order to your address and will be delivered within three days.
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear mam
We are so sorry for this inconvenience.
As you are our one of the best customer and we are glad that you have a good relationship with our company but this time we apologize our mistake. This would never happen again. You are our regular customer so that's why we are giving you 15% discount in this product and we assure you for the best quality of television or with our best products.
Thankyou

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